Frequently Asked Questions
1. Orders
2. Delivery
3. Returns & Refunds
4. My Account & Customer Care
5. Contact Questions
1. Orders
Item missing, incorrect, or damaged?
If you have received an incorrect or damaged item, or if any item is missing from your order, please contact us via WhatsApp or email us at salah@code8dubai.com with your order number and a description of the issue. Our team will review your request and respond within 2–3 business days.
How can I find a specific item?
The search bar, located at the top-right corner of the website, allows you to search by keywords or product description.
How can I modify the items in my order after placing it?
Currently, modifying or adding items to an order is not available. To make changes, you’ll need to cancel the existing order or place a new one.
I placed an order and the amount was deducted, but I haven’t received an order confirmation. What should I do?
We apologize for the inconvenience. Please allow up to 10 minutes, as there may be a delay in our system. If you still haven't received your confirmation and invoice after this time, kindly contact us via WhatsApp or email us at salah@code8dubai.com explaining your concern.
Why isn’t my promo code working?
Promo codes may not work for several reasons: they might be expired, not applicable to the items in your cart, or entered incorrectly. Please double-check the code and terms and conditions . If the issue persists, contact us via WhatsApp or email us at salah@code8dubai.com
2. Delivery
I missed the delivery, how do I get the order reshipped?
Please get in touch with us via WhatsApp or send us an email at salah@code8dubai.com to rearrange your delivery.
I have not received my order
To check the status of your order, please contact us via WhatsApp or reach out to us at salah@code8dubai.com
Where does Code8Dubai ship to?
Code8Dubai offers worldwide shipping except for the following 3 locations:
a) Lebanon
b) Palestine
c) Iraq
How can I change my delivery address?
To change your address, simply contact us via WhatsApp or email us at salah@code8dubai.com .
Please note: Address changes can only be made before your order has been shipped, and any changes must be within the original country of delivery.
Can I get one order shipped to multiple addresses?
Currently, we can only ship to one address per order.
3. Returns & Refunds
Can I return an item?
We do not offer returns or refunds. However, we do provide exchanges for eligible items. Please refer to our exchange policy under our Terms & Conditions for full details. You can also reach out to our team anytime on WhatsApp or send us an email at salah@code8dubai.com and we’ll guide you through the process.
How can I exchange an item?
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return the product(s) within seven (7) days from the date of collection or home delivery.
Returns and exchanges are subject to the following terms and conditions:
- The product(s) must be returned in unused condition, with all original packaging and materials intact.
- The original sales invoice must be presented at the time of return or exchange.
- To process a return or exchange, you may either visit any Code8 Dubai store in the UAE, reach out to us via WhatsApp or send us an email at salah@code8dubai.com for assistance.
- For further information, please read our exchange and returns policy under Terms & Conditions.
4. My Account & Customer Care
Have trouble logging into your account?
If you’re a registered user and have forgotten your password, simply click on “Forgot Password” at login. You’ll receive an email with instructions to reset it. For any other technical issues, please contact us at salah@code8dubai.com .
Is my personal information kept confidential?
We take data protection seriously. All information you provide through our website is stored on secure servers. Please note that it is your responsibility to keep your password or login details confidential. While we may share non-personal, aggregated data with carefully selected third parties, we do so responsibly and with your privacy in mind. For full details, please refer to our Privacy Policy.
5. Contact Questions
Call us
Operating hours
MON-Sun: 9am to 6pm
