FAQs
If you received the wrong item, Please contact us through info@code8dubai.com.
For any missing items in your order, please visit the Contact Us page and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.
If you received a damaged item, please contact us through info@code8dubai.com or visit contact us page
Cancellation requests are considered final. If you still wish to receive the items, we recommend placing a new order.
The search bar, located at the top-right corner of the website, allows you to search by keyword, Product ID, or description.
Gift cards aren’t available at the moment, but we’re working to add this feature. Stay tuned!
Code8Dubai offers worldwide shipping except for the following 3 locations:
a) Lebanon,
b) Palestine
c) Iraq
Simply browse the site, click on the desired item then click on the Add to Cart button. The item will then be in your cart, which you can visit by clicking on the Cart icon on the top nav bar on desktop. Continue shopping and once you’re ready to place your order, revisit your cart and press on the Checkout button.
You will receive an email confirming the receipt of your order shortly after placing it.
Currently, modifying or adding items to an order is not available. To make changes, you’ll need to cancel the existing order or place a new one. We’re actively working on introducing this feature, so please stay tuned.
Unfortunately, placing orders via telephone is not available at the moment.
No, currently, we only ship to one address per order.
We apologize for the inconvenience. Please wait for 10 minutes, as there may be a delay in our system. If you still haven’t received your confirmation and invoice, kindly contact our Customer Care team through the Contact Us page.
To track your order, visit ‘Orders’ under ‘My Account’ on desktop. You’ll find the status as Ordered, Shipped, or Delivered. You can also contact via WhatsApp.
Currently this option is not available.
We currently accept two payment methods: Cash on Delivery and Online Payment.
We’re sorry to hear this. Please check with your bank for further assistance.
Promotional codes are valid only according to their terms until the specified date. They are not redeemable for cash and cannot be used with other offers, sales, or promotions. Some codes are for single use only.
Unfortunately, only one code can be used at a time.
Unfortunately, the installment option is not available at the moment.
No, but we’re working on it. Please stay tuned.
We accept payments through Apple Pay.
Please get in contact with us to rearrange your delivery.
To change your delivery time, contact our Customer Care team, and they will assist you.
To cancel your order please contact us through info@code8dubai.com or visit contact us page
Contact our Customer Care Team with your Order ID and the correct address. We’ll investigate and respond within 6 working days.
To check the status, please contact us via WhatsApp or visit My Orders for more detail please contact us.
Simply contact our Customer Care Team to change your address. Once your order has been shipped, address changes are not possible. Also, note that any changes must be within the original country of delivery.
Unfortunately, Currently this option is not available. However we are working on this module. It will be available asap. Please stay tuned.
Please contact us through info@code8dubai.com or visit contact us page for return and exchange.
As per our policy, the eligible items can be returned up to 7 days only.
Please visit contact us page.
Kindly contact our Customer Care team and they will cancel your request.
Your satisfaction is our guarantee. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s
The return & exchange is subject to the following terms and conditions.
For Return & Exchange of product/s, Customer to visit any nearest code8dubai Store in UAE, or e-mail us on info@code8dubai.com for assistance.
- The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
- The product/s must be in unused, with all the original packaging material.
Once your Return Request is submitted and the order has been collected, the items return go through a quality check where our specialists evaluate the item within 2-3 days. You will then receive an e-mail confirming the approval or rejection of your request. If approved, you will receive your refund within 7-10 days. If rejected, the item will be sent back and you will not receive a refund.
Currently you can’t track your return. However we are working on this module. Please stay tuned. You can Contact us for any assistance through info@code8dubai.com.
We offer a 7-day returns policy. Items must be unworn, unused, in the original packaging with the tags still attached and in a resalable condition.
Visit My Account then click on My Address Book. Select the address with the number you’d like to update, click Edit then press on Save once the change has been made.
Visit My Account then click on My Address Book. Select the address you’d like to update, click Edit then press on Save once the change has been made.
You can contact our Customer Care team via phone on the details listed below or through e-mail at info@code8dubai.com.
You do not need an account to shop you can checkout as a guest also. However, having an account means exclusive member benefits including sales and VIP offers, new season previews and new additions updates, saving your Wishlist items, saving your address and payment details for fast checkout, easy order tracking and updates and much more.
We take data protection very seriously here. Information you provide to us via our Website is stored on secure servers. However, please note that it is your responsibility to keep any Website passwords or log-in codes issued to or chosen by you confidential. We do share general, non-private information with carefully selected third parties, but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team.
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