TERMS & CONDITIONS

Website Terms

Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilization of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates.

Registration

In order to take advantage of the features and services of this Website, you can either utilize the Website on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us here, contacting us through email info@code8dubai.com or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. Commercial entities are not eligible to register with us.

Privacy & Cookie Policy

Please refer to our Privacy & Cookie Policy for details on how we deal with your data.

Orders

When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in our Website basket are not reserved until your Order is paid for.

The Website may contain or provide information regarding the availability of merchandise. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Receipt of your Order will be acknowledged by email. No party other than us has the authority to confirm acceptance of the Order.

Payment

Payment Methods:

• Cash on delivery.
• Payment Through Card (Visa card, Master card, American express, Any international card).

Prices

Prices on the Website are displayed in AED, and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.

The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.

Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs please inform us on info@code8dubai.com

PRICE DIFFERENCE

The difference between the purchase price and the sale price will be provided through a coupon code. Sale items with further reductions do not qualify for Price Difference. If there is any enquiry Please Contact us through info@code8dubai.com.

Promotional Codes and Discount Schemes

Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

Order Delivery

We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updated.

Order delivery may face delays during promotional activity, sale season and bank holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us. Please note that orders paid for by Cash on Delivery attract a AED 30 delivery fee.

Returns and Exchanges

Ordinary Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a returns policy which allows you to return delivered items to us up to 7 days from delivery of your Order.

Refund Process

Refunds will only be processed after the item/s returned have been approved.

Damaged Item/Incorrectly-Fulfilled Orders

If an item in your Order is received damaged or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received within 7 days of receipt.

Returns Process:

Items can be returned by arranging collection from your delivery address in the UAE by either:

1. contacting us Through info@code8dubai.com.
2.  Contact to Customer Support Care

General Conditions Applicable to Returns

In order to qualify for a refund, all items must be returned to us within 7 days of Order receipt:

• Unaltered, unused and in full saleable condition (or the condition in which they were received from us).
• In their original packaging/box/dust-cover and with product labels/tags/instructions still attached.
• Accompanied by the original Order confirmation.

Please take care to preserve the condition of any product packaging. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

Exchanges

The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, Customer to visit any nearest CODE8DUBAI Store in UAE, or e-mail us on info@code8dubai.com for assistance.

1. The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
2. The product/s must be in unused, with all the original packaging material.

Content

In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, or text on this Website. We have made every effort to ensure that the information on the Website accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free.