SHIPPING & DELIVERY

Running Smoothly

In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual within the UAE. 24-hour delivery in Dubai, next-day and 2-3 day deliveries in the UAE will be available as always, with the exception of same-day delivery around the UAE. We’re working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.

Scheduled Time Slots

You can now schedule your delivery by picking a time slot most convenient for you at checkout. The first available time slot is 9am-11am and then every hour until 11pm. Orders must be placed by 8pm in order to receive them the same day. If you place your order after 8pm you will select a delivery time for the next day.

General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

A tracking number will be provided by SMS/Email once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 10am-8pm on our UAE +97156 834 1554 or email info@code8dubai.com