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Online Returns

ONLINE RETURNS

General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items must be returned to us within 7 days of Order receipt with the following conditions:

  • Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
  • Items must be in their original packaging/box/dust-cover and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
  • The return must be accompanied by the original Order confirmation.

Refund Process

Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

Cash on Delivery payments are refunded as store credit.

 

Exchanges

At Code8Dubai your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s

The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, Customer to visit any nearest Code8Dubai Store in UAE, or e-mail us on info@code8dubai.com for assistance.

  1. The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
  2. The product/s must be in unused, with all the original packaging material.

We pride ourselves on the highest quality, luxury product at Code8Dubai. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-8pm on our email info@code8dubai.com.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

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