For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.
Cancellation requests are final. To receive the items, simply make a new order.
How do I search for a specific item?
The search bar allows you to search by keyword, Product ID or description. The bar can be found on the top-left corner of the website, or at the top of the homepage on the Website.
Are gift cards available?
Currently, gift cards aren’t available. However, we are working to add this feature so stay tuned!
Where does Code8Dubai ship to?
Code8Dubai is exclusive to the UAE, KSA and Bahrain. We currently do not ship to anywhere else in the world.
How do I make a purchase?
Simply browse the site, click on the desired item then click on the Add to Bag button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on desktop. Continue shopping and once you’re ready to place your order, revisit your cart and press on Secure Checkout.
How will I know that Code8Dubai has received my order?
After placing your order, you will receive an e-mail to inform you that your order has been received.
Can I change or amend the items in my order once it has been placed?
Currently, this service is not available. To change or add an item, the order has to be cancelled or another order has to be made. However, we’re working on developing this option, so stay tuned.
Am I able to place an order via telephone?
Currently this option is not available.
Can I ship an order to multiple addresses?
No, we can currently only ship to one address per order.
I have placed an order and the amount was deducted, but I did not receive an order confirmation.
We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven’t received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
Sorry to say that online payment is not activated yet. however we are working on it. Please stay tuned.
Why is the promo code not working?
Promotional codes are valid only in accordance with their terms, until the date stated, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. Some codes are also only available for a single use.
Can I use more than one discount?
Unfortunately, you can only use one code at a time.
How do installments work?
Currently Installment option is not available.
Are installments available across all countries?
No.
Can I use the installment plan with purchases made via prepaid cards or Cash on Delivery?
No, However we are working on it please stay tuned.
How do I pay using Apple Pay?
Unfortunately, Currently we are not accepting payment through Apple pay. However we are working on this module. It will be available asap. Please stay tuned.
Please get in touch with our Customer Care Team and have your Order ID and the correct address ready. We will look into your request and get back to you within 6 working days.
How do I track my order?
Tracking your order is very easy, simply visit My Orders under My Account on desktop. You will see the status of your order as Ordered, Shipped or Delivered. You can also visit Track My Order, available on the footer of the website.
Simply contact our Customer Care Team to change your address. However, if your order has been shipped, you will not be able to change your address. Please note, any address changes need to be within the original country of delivery.
Kindly contact our Customer Care team and they will cancel your request.
How can I exchange an item?
Your satisfaction is our guarantee. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s
The return & exchange is subject to the following terms and conditions.
For Return & Exchange of product/s, Customer to visit any nearest code8dubai Store in UAE,or e-mail us on info@code8dubai.com for assistance.
The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
The product/s must be in unused, with all the original packaging material.
When will I get my refund?
Once your Return Request is submitted and the order has been collected, the items return go through a quality check where our specialists evaluate the item within 2-3 days. You will then receive an e-mail confirming the approval or rejection of your request. If approved, you will receive your refund within 7-10 days. If rejected, the item will be sent back and you will not receive a refund.
How can I track my return?
Currently you can’t track your return. However we are working on this module. Please stay tuned. You can Contact us for any assistance through info@code8dubai.com.
I had paid cash on delivery and returned my order, can I get the cash back?
We offer a 7-day returns policy. Items must be unworn, unused, in the original packaging with the tags still attached and in a resalable condition.
How can I share my feedback about my experience?
We love to hear your thoughts and create an even more luxurious experience, you can share your feedback by using this form. You can also send us your feedback through the e-mail you will receive to evaluate your experience.
Visit My Account then click on My Address Book. Select the address with the number you’d like to update, click Edit then press on Save once the change has been made.
I want to change my address.
Visit My Account then click on My Address Book. Select the address you’d like to update, click Edit then press on Save once the change has been made.
How do I check all my orders?
Simply visit My Orders through My Account.
How do I contact customer service?
You can contact our Customer Care team via phone on the details listed below or through e-mail at info@code8dubai.com.
Do I need to set up an account to shop?
You do not need an account to shop you can checkout as a guest also. However, having an account means exclusive member benefits including sales and VIP offers, new season previews and new additions updates, saving your Wishlist items, saving your address and payment details for fast checkout, easy order tracking and updates and much more.
Is my personal information confidential?
We take data protection very seriously here. Information you provide to us via our Website is stored on secure servers. However, please note that it is your responsibility to keep any Website passwords or log-in codes issued to or chosen by you confidential. We do share general, non-private information with carefully selected third parties, but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.
What should I do if I am having trouble logging into my account?
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team.
